Delivery & Return
At jnglasses, we believe in making your shopping experience easy, reliable, and satisfying from start to finish. Whether it’s getting your glasses delivered promptly, or ensuring a smooth return or exchange, our goal is to provide you with exceptional service every step of the way.
Delivery Options Overview
At jnglasses, we’re committed to getting your new glasses to you quickly and securely. We offer both domestic and international shipping with multiple delivery options to fit your needs.
- Standard Shipping: Estimated delivery time is 7-14 business days.
- Express Shipping: Available in select locations for faster delivery (3-5 business days).
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Doorstep.
Exchange or Return Policy
At JNGlasses.pk, we strive to ensure you are satisfied with your purchase. If for any reason you’re not, we offer a straightforward return and exchange policy to make your experience smooth and convenient.
General Return Policy
Return Period
We accept returns of undamaged, unscratched, and unused glasses within 7 days of purchase for
either a refund or an exchange.
Return Shipping
Customers are responsible for shipping the item back to us via a trackable courier service at their ownexpense.
Refund Processing
Refunds will be processed within 7 business days after receiving the returned product. Please note
that original delivery charges are non-refundable.
Contact for Queries
For any questions, please reach out to us on WhatsApp at +923104540275.
How to Return
1. Repack the Item
Securely repack the item in its original packaging. Damaged items will not be accepted. Be sure to
include:
Your name as used on the order
Your phone number
Order number and any relevant order details
2. Ship to Us
Send the parcel via a trackable courier to the following address:
Javeed Naveed Optical Service Nadirabad 2, near Syed Public School, Cantt, Lahore, 54810
Contact: +923104540275
3. Wait for Confirmation
Once we receive your item, a customer care representative will contact you to confirm the receipt, after which the refund or exchange will be processed within 7 days.
Custom Glasses Return Policy
Prescription Glasses: If the prescription is correct and the customer chooses to return the item, only
the frame amount will be refunded.
Screen Glasses: A fee of Rs. 1000 will be deducted. Transition Glasses: A fee of Rs. 1200 will be deducted.
Screen + Transition Glasses: A fee of Rs. 2000 will be deducted. Incorrect Prescription: If the prescription provided was incorrect, we will recheck it and offer a full
refund.
Contact Lenses Return Policy
We aim to provide the best online shopping experience. If you’re not satisfied with your purchase, we offer a 7-day return policy for unopened products. To start a return, email us at info@jnglasses.pk with
"Return Request" in the subject line, and we’ll guide you through the process. After receiving and inspecting the returned item, we’ll notify you of your refund status. If approved, your refund will be sent via JazzCash or Easypaisa within 7 days.
Exchange Policy
Exchange Period Products can be exchanged within 7 days of delivery, provided they are unused, undamaged, and in
their original packaging with proof of purchase.
Exchange Policy for Contact Lenses We only replace items if they arrive defective or damaged. To request an exchange for the same item, please email us at info@jnglasses.pk. Please note that return shipping costs are the customer’s
responsibility.
Non-Exchangeable Items
- Sale items and accessories
- Glasses with customized or prescription lenses
For further assistance, please contact us at info@jnglasses.pk. We are here to ensure your satisfaction!
FAQs
We offer a 30-day return policy on unused, undamaged items.For Customized prescription glasses check details return and refund policy page.
To start a return or exchange, please contact our customer support team through the contact page. They will guide you through the process and provide instructions for returning your item.
Refunds are typically processed within 7 business days after we receive and inspect the returned item. Refunds will be credited to the original payment method.
Yes, we offer international shipping. Delivery times vary by location: standard shipping usually takes 7-14 business days, while express options are available for faster delivery.
Yes, once your order is shipped, we will send you a tracking link via email so you can monitor its status in real-time.
